Privacy Policy

At RvN Forge, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how we protect it, and your rights regarding your personal data.

1. Who We Are

RvN Forge is responsible for the personal data collected and processed through this website and in connection with orders placed with us.

If you have any questions about how your personal data is handled, or wish to exercise your data protection rights, contact us at:

Email: info@rvnforge.co.uk

2. Information We Collect

We collect only the information necessary to operate our website, process orders and provide our services.

Depending on how you interact with RvN Forge, this may include:

  • Name

  • Email address

  • Delivery and billing address

  • Telephone number, where provided

  • Order details

  • Payment and transaction information

  • Photographs and images submitted for personalised products

  • Names, dates, messages and other personalisation details

  • Information you provide when contacting us

  • Information submitted through website forms

  • Technical information such as IP address, browser type and information collected through cookies and similar technologies

We do not intentionally collect sensitive personal data unless it is necessary and lawfully provided for a specific purpose.

3. How We Use Your Information

We use personal data to:

  • Process and fulfil orders

  • Create and personalise products

  • Arrange delivery

  • Communicate with you about your order

  • Respond to enquiries and customer service requests

  • Process payments and refunds

  • Maintain records required by law

  • Protect our website, business and customers from fraud or misuse

  • Improve the operation and performance of our website and services

  • Meet our legal and regulatory obligations

We do not sell or trade your personal data.

4. Personalised Products and Customer Photographs

When you purchase a personalised product, we may need to process photographs, images, names, dates, messages and other information supplied by you.

This information is used to create and fulfil your order.

Customer photographs and personalisation details are not used for advertising, marketing or promotional purposes without your permission.

You are responsible for ensuring that you have the right to provide photographs, images, text or other content submitted for your order.

5. Legal Basis for Processing

We process personal data using the legal basis that applies to the particular purpose.

These may include:

Contract

We process information necessary to accept, process and fulfil your order and provide the services you have requested.

Legal obligation

We may process and retain information where necessary to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests

We may process information where it is necessary for legitimate business purposes, such as maintaining website security, preventing fraud, managing customer enquiries and improving our services, provided that our interests do not override your rights and freedoms.

Consent

Where consent is required, we will ask for it before processing your personal data for that purpose.

Where processing is based on consent, you have the right to withdraw your consent at any time.

6. Payments

Payments made through the RvN Forge website are processed by Mollie, our third-party payment provider.

We do not store or have access to your full payment card details.

Mollie processes payment and transaction information in accordance with its own privacy and security requirements.

We may receive information from the payment provider necessary to confirm and manage your transaction, such as payment status and transaction references.

7. Delivery and Other Service Providers

We may share the information necessary to fulfil your order with trusted third parties.

These may include:

  • Delivery and postal providers

  • Payment providers

  • Webador, which provides and operates our website and online store

  • Service providers that help us operate, maintain or secure our website

  • Professional or legal advisers where necessary

  • Government authorities or other organisations where disclosure is required by law

We only share information where there is a legitimate reason to do so and only the information reasonably necessary for that purpose.

8. Website Platform and Cookies

Our website is operated using Webador.

Webador may process certain information relating to website visitors, customers and website operation, including technical information and cookie data.

Our website may use:

  • Essential cookies required for website functionality

  • Functional cookies

  • Analytics cookies where enabled

  • Other cookies or similar technologies used by Webador or integrated services

Where consent is required for non-essential cookies, the relevant consent mechanism will be provided.

You can also manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Data Storage and Retention

We keep personal data only for as long as it is necessary for the purpose for which it was collected.

Order and transaction information may be retained for longer where necessary to:

  • Meet tax and accounting requirements

  • Maintain business records

  • Deal with disputes or legal claims

  • Comply with legal or regulatory obligations

Customer service communications and other information are retained for as long as necessary to deal with the relevant matter and for any legitimate follow-up or legal requirements.

When personal data is no longer required, it will be securely deleted or otherwise disposed of.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses HTTPS encryption for data transmitted through the website.

Access to personal information is limited to those who need it for legitimate business purposes.

No method of transmitting or storing information online can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

11. Your Data Protection Rights

Depending on the circumstances and the legal basis for processing, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of certain personal data to another organisation

  • Withdraw consent where processing is based on consent

These rights are subject to legal conditions and exceptions. For example, we may be required to retain certain information to comply with legal or accounting obligations.

To exercise your rights, contact us at:

info@rvnforge.co.uk

We may need to verify your identity before processing certain requests.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at:

info@rvnforge.co.uk

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or how we process personal data.

The latest version will always be published on this page.

RvN Forge
Handcrafted with care. Made to preserve your memories.