By using this website and placing an order, you agree to the Terms of Service outlined below. These terms apply to all purchases made through our website.

1. Orders and customer information
You are responsible for providing accurate and complete information when placing an order.
We cannot guarantee changes or corrections once production has started, particularly for personalised items.

2. Personalised products
Personalised or custom-made products are created specifically for each customer.
In accordance with UK consumer law, these items cannot be returned or cancelled due to a change of mind.
Returns or replacements are accepted only if the product is faulty or incorrect.

3. Production and cancellation
Orders may only be cancelled before production begins.
Once production has started, cancellation is no longer possible.

4. Right to refuse an order
We reserve the right to refuse or cancel any order that:
– contains offensive, harmful, or inappropriate content
– infringes copyright or intellectual property rights
– cannot be produced safely, legally, or to an acceptable standard

In such cases, a full refund will be issued.

5. Shipping and delivery
Orders are dispatched once production is complete.
Delivery times are estimates and depend on the courier service.
We are not responsible for delays caused by couriers, extreme weather, strikes, or events beyond our control.
If a parcel is delayed or lost, we will assist in contacting the courier to help resolve the issue.

6. Prices and payment
All prices are displayed in GBP (£).
We reserve the right to correct pricing errors and update prices at any time.
Payments are processed securely via third-party payment providers.
We do not store full payment card details.

7. Liability
We are not liable for indirect or consequential losses, including missed occasions or delays caused by delivery services or incorrect information provided by the customer.
Our total liability is limited to the value of the order.

8. Governing law
These Terms of Service are governed by the laws of England and Wales.

9. Updates to these terms
We may update these Terms of Service at any time.
The latest version will always be available on this page.