Shipping Policy

At RvN Forge, every order is prepared with care and attention to detail.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Orders are processed after payment has been successfully received.

For personalised products, production begins once all required personalisation details have been provided and, where customer approval is required, the final design has been approved.

Orders are prepared within 2–3 working days.

Production time is separate from delivery time.

2. Delivery

All UK orders are dispatched using Royal Mail 48.

Royal Mail aims to deliver Royal Mail 48 items within 2 working days after dispatch.

Royal Mail delivery times are estimates and are not guaranteed. Delivery may take longer due to circumstances affecting the postal service.

Once an order has been dispatched, delivery is carried out by Royal Mail. Delivery times may be affected by circumstances outside RvN Forge's control.

3. Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

RvN Forge is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to RvN Forge because the delivery address supplied by the customer was incorrect or incomplete, additional delivery charges may apply before the order is dispatched again.

4. Tracking

Where tracking is available for the selected Royal Mail service, tracking information will be provided to the customer.

Tracking information is provided by Royal Mail and may not update immediately after dispatch.

RvN Forge cannot control the frequency or timing of tracking updates provided by Royal Mail.

5. Delivery Delays

Royal Mail delivery times are estimates and can be affected by circumstances outside RvN Forge's control, including:

  • Severe weather

  • Postal service disruption

  • Strikes

  • Transport disruption

  • Other circumstances affecting Royal Mail's network

If an order is significantly delayed or appears to be lost, contact RvN Forge so that we can investigate the delivery and take the appropriate action.

Nothing in this section removes or limits your statutory consumer rights.

6. Damaged Parcels

All orders are securely packaged before dispatch.

If your order arrives damaged, contact RvN Forge and provide photographs of:

  • The damaged product

  • The external packaging

  • Any visible damage to the parcel

This information helps us investigate the issue and deal with the delivery provider.

Where a product is damaged before it reaches the customer, the customer's statutory rights remain unaffected.

7. Missing or Undelivered Orders

If your order has not arrived within the expected delivery period, contact RvN Forge.

We will investigate the delivery with Royal Mail where appropriate.

If the goods have not been delivered within the time required by applicable consumer law or within an agreed delivery period, the customer's statutory rights apply.

8. Returned Deliveries

If a parcel is returned to RvN Forge because:

  • The delivery address was incorrect or incomplete

  • The customer failed to provide information required for delivery

  • The customer failed to accept the delivery

  • The customer did not collect the parcel where collection was required

additional delivery charges may apply if the order needs to be dispatched again.

This does not affect any statutory rights the customer may have.

9. Personalised Products

Personalised products require production time because each item is created specifically for the customer.

Orders are prepared within 2–3 working days after payment has been received and all required personalisation details have been provided.

Where customer approval of a design is required, the production period begins after the final design has been approved.

Once production of a personalised order has started, the order cannot be cancelled because the customer has changed their mind.

For full details regarding cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

10. Delivery Charges

Delivery charges are displayed at checkout before payment is completed.

RvN Forge reserves the right to change delivery charges for future orders.

Any delivery charge displayed and accepted at the time an order is placed will not be changed after the order has been successfully completed.

11. International Delivery

RvN Forge currently offers delivery within the United Kingdom only.

International delivery is not available unless expressly stated at checkout.

12. Statutory Consumer Rights

Nothing in this Shipping Policy removes, restricts or limits your statutory consumer rights.

Where RvN Forge is responsible for a failure to deliver the goods as required by law, the remedies available to the customer under applicable consumer law will apply.

RvN Forge
Handcrafted with care. Made to preserve your memories.